Support

GitHub

For issues related to the open-source Alpha Ladder skill package, workflow instructions, or documentation wording, open an issue or start a discussion in the GitHub repository:

https://github.com/metacomp-ai/metacomp-skill

When filing an issue, include:

• A description of what you were trying to do.
• The tool name and, if applicable, the error shape you received (omit sensitive data such as account numbers or API keys).
• The AI client and version you are using.
• Steps to reproduce the problem.

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General inquiries and API support

For questions not covered by the documentation — account setup, billing, API access, throughput increases, or integration guidance — contact the Alpha Ladder team through the Alpha Ladder website at https://www.alphaladder.hk or via the contact details listed in your dashboard.

When contacting support, include:

• A clear description of your question or issue.
• Your account identifier or the email address on your Alpha Ladder account (do not include your API key).
• Relevant error messages or response payloads (with sensitive fields redacted).

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Requesting higher throughput

Alpha Ladder does not publish specific rate-limit quotas. If your integration requires throughput beyond what the standard configuration allows, reach out via the channels above and describe your use case. See Rate Limits for the general posture.

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Security vulnerabilities

If you discover a security vulnerability in Alpha Ladder's platform, API, or documentation, please report it responsibly through the contact channels above rather than disclosing it publicly. For more details on Alpha Ladder's security posture, see Security & Compliance.

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Documentation feedback

If you find an error, an ambiguity, or a gap in the documentation, open an issue in the GitHub repository with the affected page, the incorrect wording, and the suggested replacement. For account-specific or production-behavior issues, contact Alpha Ladder support instead of filing a public issue.